.. _Refund: Refund ====== At this moment, we are guaranteeing '100% money back within 1 week' for Somagu service. Please contact us to support@loxch.com if you're not happy with our service. However please be aware that for the following cases we have No Refund policy: * If your payment is over 1 week. * If your VPS are suspended due to * DDoS attack attempts * Email Spamming * Virtual Currency Minging * Other abuse activities.